FREQUENTLY ASKED QUESTIONS

  • Once you place your order and the payment has gone through successfully, you will receive an email with the link for your download. (Most of the time it takes just a few minutes) The link will be active for 24 hours. If you need to download it again after 24 hours, you can do so by clicking the same link, that will trigger the system to email you a new download link which will be active for another 24 hours.

  • Sure you can, but please make sure the buyer knows who’s artwork and guide you used to create it. I would also kindly ask that if you’d like to make more than one copy for sale, please make another purchase of the pattern as a fair gesture.

    Please remember all artwork is copyright protected by law. You do not have the author’s permission to copy, reproduce or sell digital products sold on this website (http://vikasspacetohang.com)

  • On occasion! Please email me with your requirements and I’ll get back to you ASAP.

  • Absolutely! In fact it is something I will never say no to.

    I believe collaboration is the key to artistic growth. So please do not hesitate to contact me about a potential collaboration.

  • My personal recommendation is that you hang your embroidery wall art away from direct sun light and if at all possible under glass to avoid dust being collected.
    I highly recommend getting a custom embroidery frame if it is something you can afford.
    If you’re in UK, I recommend getting a quote from Barton Studios.

  • There are a few recommendations I am happy to provide. (Hyper links are either UK or Worldwide, some may be affiliated)

    Embroidery/Quilt Hoops - Nurge (Use ‘VIKA10’ Code at check out for 10% OFF your first order.

    Embroidery Thread - DMC

    Needles - Milliners

    Fabric - 100% Cotton Canvas Blend / Duck Canvas; 100% DMC, Robert Kaufman Essex Linen.

    FOR A FULL LIST OF RECOMMENDED SUPPLIES CHECK MY AMAZON IDEAS LIST:

    US HERE

    UK HERE

  • All “Embroider By Number” kits are sold on pre-order basis and each listing will details pre-order period and the last shipping date. Typically I am able to ship out all kits 2 weeks after the last pre-order day.

    All items are shipped from United Kingdom.

    Statistics show that untracked shipping is just as reliable as tracked when price difference between the two is significant, in some cases tracked shipping costs 3 times more than untracked.

    International kit orders (depending on the country) are mostly shipped tracked and take around 1-2 weeks. In rare cases it may take up to 12 weeks, so please try not to contact me if you haven’t received your package within this period of time.

    Please note: even though all measures are taken to reduce the risk of customs charging extra fees upon delivery, this is never a guarantee due to different countries having different laws they comply with. Responsibility to pay those fees always falls on the customer.

    Most UK orders will be shipped tracked and tracking information will be provided via email dispatch notification.